Engine Yard

Jun

29

Reasons to switch to DB2 9.7

By Antonio Cangiano. Filed under DB2 | 2 Comments 

IBM recently put out a video with a few quotes from customers who’ve had a chance to try DB2 9.7 in production. At times the editing is a bit cheesy, but what our customers are saying is factual. DB2 9.7 is quite a breakthrough and it can save millions of dollars for large companies. If your needs are more modest, like a demanding Web application or a point of sale server, DB2 Express-C can still give you most of the same benefits at zero the cost. Wanna take it for a spin? You can download it here or sign up at RightScale.com to try it on the Cloud.


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Jun

26

Apple “Genius”

By Antonio Cangiano. Filed under Mac | 4 Comments 

Recently I sold my old, damaged MacBook Pro on eBay, and in doing so I claimed that there was a chance that it could be repaired (by Apple) for free. But how, you may be wondering, could I make such a bold claim? Was it all a strategy to over-sell my broken laptop? Not in the least. Back when I first found out about this Apple’s KB article, the contents of which appeared as though they would entitle me to a free repair, I headed straight to the Apple Store at the Fairview Mall in Toronto. I’d had a fairly positive customer care experience there just a week before, and I was rather optimistic that they’d repair it for me.

After I arrived at the Genius bar, I had to wait for quite a while before having the displeasure of dealing with an uncooperative “genius”, a young guy whose unfriendly attitude far outweighed any technical know-how he may have had. He immediately denied any knowledge of video issues on MacBook Pros from 2007 and only agreed to check my laptop after I’d showed him a printout of the knowledge base issue mentioned above. He essentially humored me in a rather reluctant way, and after a very short while told me that my laptop didn’t qualify for the free repair. Annoyed by this guy’s lack of care regarding my problem, I left the store.

Around the time when this situation arose, I had already visited the Genius Bar several times regarding various matters and was feeling a bit tired of dealing with a broken laptop. Ultimately I gave up on my old MacBook Pro (my first Mac ever) and when it was economically possible, I purchased a replacement laptop. Though my old MacBook Pro had cost me time and money, I felt that its tale was done and over with once I brought my new laptop home. That is until the day I decided that someone else could get more use out it than I was (as it was just sitting unused in my office), and that I could get a few bucks by selling it on Ebay. The old Mac’s auction wrapped up with a selling price of $578. It was bought by a fellow from Ontario, who was a very pleasant person to deal with.

If fact he was so kind that he sent me a follow-up regarding his own attempt to get the laptop fixed. Here’s what he wrote:

Just a quick update. The testing on the Macbook Pro was conducted this week, and found to conform to the warranty exception Apple identifies with the nVidia chip problem. A replacement is being installed now, but likely won’t be ready until next week. While you’re probably more content to wash your hands of the whole matter, I’d seriously consider a complaint against the apple store you took it to, and more specifically against the “genius” who served you, given he was clearly no genius at all, and likely cost you significantly in time and money as a result. Hope you’re having a good day.

I am genuinely happy for the guy. He took a risk by buying a broken laptop from me, trusted my story to be true (as it was!), and ended up scoring a working laptop that’s (now) worth far more than what he paid for it. His bet paid off and I wish him all the best.

The truth of the matter is that, as he says, I’m glad to “wash my hands of the whole matter”. At this point there is little Apple would do, even if I made a fuss about it (which I’m not going to, of course). Next time I walk by that particular Apple store, I may have a word with the manager (regarding the Genius I’d dealt with), but that’s about it.

The moral of the story is not that Apple’s customer care sucks or rocks. Apple Genii are just people, some are very good, others exceptionally bad, and most of them are somewhere in between. The take-home lesson for me here was that when dealing with Apple, if you get turned down by one store, you shouldn’t stop there! Take the time to visit a couple more and to persue the matter as far as you can.


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Jun

19

DB2 Express-C 9.7 and the Django adapter released

By Antonio Cangiano. Filed under DB2, Django, Ruby, Ruby on Rails | 9 Comments 

This is a great day for those of us who love DB2, as DB2 Express-C 9.7 has just been released. As mentioned before, this is the best DB2 ever, and an extremely important release.

To learn more about what’s new in this release, please check out the recording of our latest webinar:


If you run Linux, Unix or Windows, download it while it’s hot.

DB2 9.7 on the Cloud

Another great aspect of this release is that for the first time ever, DB2 has been released both as a product and as a deployment on the Cloud. If you pop over to RightScale, you can get a trial account for free and should see DB2 Express-C 9.7 on both CentOS and Ubuntu within the partner catalog. RightScale has been an amazing partner and they really do wonders to simplify Cloud Computing. In ten minutes time you can be up and running on the Cloud, thanks to the templates provided.

DB2 on the Cloud

DB2 support for Django

But the good times don’t stop there, we are also announcing the first official release of the Django adapter for DB2. It sounded crazy when I first proposed the idea within IBM back in 2006, but now it’s a reality.

You can download the .tar.gz archive from the Google Code homepage for the project, or simply by clicking here. This version fully supports the Django 1.0.2 API. For instructions on how to install it, please read the Getting started with the IBM DB Django adapter guide. The current version supports DB2 for Linux, Unix, Windows and MAC OS X, version 8.2 or higher (9.5 FP2 or higher for MAC OS X). In the future, IBM Cloudscape, Apache Derby, Informix (IDS) and both System i & z/OS will be supported.

ibm_db gem updated to 1.1

I’ll conclude this DB2-centric post with a smaller, but still interesting announcement. The ibm_db gem has been updated to version 1.1. This release includes support for ActiveRecord’s QueryCache mechanism, enhanced support for BigInt (and BigSerial), support for rename_column (requires DB2 9.7), parametrization of the timestamp datatype (requires DB2 9.7), and a few fixes and performance enhancements as well. It is recommended that you upgrade to this version.


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